Contact information

We’re here if you need us.

For questions about an order, a delivery, or a return, email hello@themeltcompany.com. If you have an existing order, include your order number and the email you used at checkout — that helps us find it faster.

We aim to reply within 1–2 business days.

Before you write, these two pages usually have the answer: Shipping Policy · Return & Refund Policy

If your tea light and mug arrived on different days, that’s normal. They ship in separate packages. Both are included with your order.

If something arrived damaged, email us within 5 days of delivery with a couple of photos and your order number. We’ll take care of it.

Email is the fastest way to reach us.